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Last updated July 15, 2021

Store Policies


Products will be shipped by USPS within 7 days of receipt of order. 

Orders over $150 ship FREE!


Thank you for your purchase.   We hope you absolutely love our products but if for any reason you don’t, please send it back for a full refund, store credit or exchange.  See instructions below.


All returns must be postmarked within thirty (30) days of the purchase date.  All returned items must be in original container with label attached.

Return Process

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number.  After receiving the RMA number, place the item(s) securely in its original packaging and include your proof of purchase.  

Return to the following address:

Skin Care by Loty

Attn: Returns


757 Pacific St

Suite 3C

Monterey, CA  93940


Please note that you will be responsible for all return shipping charges.  We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange.  Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by mail when your return has been processed.


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Sale Items

Sales items are FINAL SALE and cannot be returned.


If you have any questions concerning our return policy, please contact us at by phone at 831.917.0388 or via email:

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